Tactics to Become a Stronger Active Listener with Your Workforce

Becoming a stronger active listener with your workforce is essential for business success. The rise of remote and hybrid work makes this skill more important than ever.

Your ability to read, interpret, and respond to verbal and nonverbal cues supports employee engagement, job satisfaction, and performance. These skills also increase employee productivity and attraction and retention rates.

As a result, you should take steps to develop your active listening skills. These suggestions can help.

Choose among these tactics to become a stronger active listener with your workforce.

Minimize Distractions

Reduce noise, interruptions, and other external distractions as much as possible. Also, put aside anything you may have been thinking about so you can focus on what your employee has to say.

Maintain Appropriate Body Language

Make appropriate eye contact and keep an open posture during the conversation. Also, nod your head to show you are actively listening.

Focus on Nonverbal Cues

Pay attention to the explicit and implicit information you receive. The employee’s tone of voice, facial expressions, and body language indicate the motivation and emotions behind the words expressed.

Repeat What You Heard

Show you are listening by sharing the last few words you heard. This action helps keep you focused during the conversation. It also lets you pause to collect your thoughts before replying.

Ask Follow-Up Questions

Gather more information by asking for more details about the topic. Asking additional questions ensures you have the complete picture and understand the message.

Wait for Your Turn to Respond

Focus on what your employee is saying before you respond. Ensure you have sufficient information and understand the situation before you reply.

Monitor Your Emotions

If you feel your emotions rising, slow the pace of the conversation. Also, focus on measured breathing to calm your reaction.

Avoid saying something that might cause your employee to disengage, you to tune them out, or an argument to begin. Instead, ask to pause the conversation so you have time to think about the topic. Then, set a time to calmly pick up where you left off.

Do You Need to Add to Your Accounting and Finance Team?

Minimizing distractions, maintaining open body language, and focusing on nonverbal cues help you become a stronger active listener. Repeating what you heard, asking follow-up questions, and waiting to respond help you pay attention to the message and appropriately answer.

If you want help with finding qualified accounting and finance employees, turn to Casey Accounting & Finance Resources. Get in touch today.

Salary Trends to Be Mindful of as 2023 Concludes

Heading into the last few months of the year, you should continue to be mindful of salary trends in the accounting and finance industry. You can use Casey Accounting & Finance Resources’ July 2023 salary data as a guide.

Using our salary survey list with updated facts, figures, and job descriptions for accounting and finance positions in the Chicago metropolitan area can help you understand what salary expectations should be. Being mindful as these salary trends continue to change helps employers present the best offer to job applicants.

What trends should you monitor?

Expectations of Higher Salaries and More

Inflation is one factor driving higher salaries for accounting and finance professionals. Because additional income is required to keep up with the increasing cost of living, these professionals want their employers to provide support.

Back in 2021 when there were so many job openings, demand for higher salaries was a key trend in recruiting accounting and finance professionals along with many other positions. Today companies might find jobs are harder to fill because candidates are not as willing to make a move right now as a result of a slower economy and accelerated inflation rates. So it is not that the talent isn’t there, it just has to be a perfect storm for them to make a move.

Increasing workloads are an additional factor elevating the desire for higher accounting and finance salaries. Rising turnover means the remaining employees must take on additional tasks until a replacement is hired. These employees want to be compensated accordingly, too.

Employers are re-evaluating their benefits package to encourage skilled talent to work for them long-term.

Generational Expectations and Technology Change the Recruitment Landscape

Communication, adaptation, and continuous learning are among the most in-demand skills in the industry. Also, treasury and accountancy support are among the roles that require skilled professionals. Monitoring applicant needs by generation can help you develop a robust and diverse workforce. Boomers have different needs and expectations from their employers than Gen-Z workers. The days of “one-size-fits-all” employment packages are long gone.

The rise of blockchain, artificial intelligence (AI), and reliance on technology means many accounting and finance tasks are now automated to increase productivity. Therefore, considering candidates with skills that complement these tasks will most likely negotiate higher salaries that blend their accounting and finance acumen with their technology expertise.

Do You Need Additional Guidance on Salary Trends?

Accounting and finance professionals in 2023 expect higher salaries due to inflation, increasing workloads, and the specialized skills businesses need for growth.

If you need additional help with salary information or negotiations, reach out to Casey Accounting & Finance Resources. Get in touch today.

Interview Questions That Can Help You Unearth Chicago’s Top Talent

Asking interview questions that generate thought-provoking answers helps you unearth Chicago’s top talent. Posing outside-the-box queries helps a candidate share distinctive answers that provide unique insight into their personality, instincts, and soft skills.

A candidate’s ability to think on their feet and manage unexpected challenges is essential for success in a role. Asking these unusual interview questions helps determine a candidate’s ability to excel.

Choose among these interview questions to help you unearth Chicago’s top talent:

How would you describe yourself in one word?

Asking a candidate to summarize herself or himself with one adjective is challenging. This activity is especially difficult when the candidate is put on the spot.

The goal of this question is to see how well a candidate thinks on their feet and outside their comfort zone. You may want to follow up by asking the candidate to describe herself or himself with a negative adjective. The candidate’s ability to admit a flaw demonstrates self-awareness and the desire to improve.

Tell me about an interesting experience you recently had.

The candidate’s answer provides insight into what they like, dislike, and value. Creative thinking inspires engagement in conversation and analysis to determine what is possible.

Look for curiosity and creativity in the candidate’s answer. These traits show the candidate can make ongoing contributions to your organization.

What is your biggest pet peeve?

Find out what irritates the candidate and how they handle minor frustrations. Focus on whether the candidate is easily upset and whether their pet peeves often show up within the role. Use this information to determine what working with the candidate would be like and whether they would be effective in the position.

What is your definition of success?

Uncover the candidate’s personal vision and what they could add to your company’s culture. Look for a well-defined sense of purpose and how it blends with your organization’s mission, vision, and values.

Include whether the candidate is motivated by personal gain or collective causes. Also, focus on whether their perspective aligns with your team. Use your findings to determine whether the candidate would be right for the role.

Are You Ready to Unearth Chicago’s Top Accounting and Finance Talent?

Asking out-of-the-box interview questions helps you uncover unique insight into a candidate’s personality, instincts, and soft skills. A candidate’s ability to think on their feet and manage unexpected challenges is essential for success in a role.

If you need help recruiting Chicago’s top accounting and finance talent, turn to Casey Accounting & Finance Resources. Find out more today.

The Value Contract Employees Can Bring to Your Organization

Adding contract employees to your accounting and finance team provides value for your organization. Because of the flexibility contract roles provide, more employees are choosing these roles over full-time employment. As a result, you have an increasing pool of professionals to choose from.

Hiring contract accounting and finance employees provides you with access to specialized skills needed to take on additional projects. The reduced cost helps improve your bottom line.

Discover the value contract accounting and finance employees can bring to your organization:

Greater Flexibility

Adding contract employees to your accounting and finance team increases flexibility in your hiring process. The main reason is that you can hire a contract employee faster than you can hire a full-time employee:

  • The staffing agency recruiter sends you a small number of vetted candidates to interview.
  • You offer a contract to the desired candidate.
  • The recruiter negotiates the contract on the candidate’s behalf.
  • The contract employee goes through an accelerated onboarding and training process to begin producing.
  • When the contract ends, the employee can secure a contract with another company.
  • Your full-time employees remain busy without feeling overwhelmed.

Specialized Skills

Hiring contract employees can provide you with candidates who have niche accounting and finance skills:

  • The contract employee can help fill your team’s skills gap.
  • You can take on additional projects that require hard-to-find skills.
  • Your ability to hire a contract employee with the exact skills and experience you are looking for ensures you add the right member to your team.

Reduced Cost

Hiring contract employees typically costs less than hiring full-time employees:

  • Although contract employees usually have higher wages or salaries than full-time employees, your company typically doesn’t pay for health insurance, provide access to the company’s retirement plan, or offer paid time off or other benefits. The staffing firm often provides some of these benefits.
  • The staffing firm is responsible for the contract employee’s employer and employee taxes.
  • These employees usually require less onboarding and training than full-time employees to begin producing.
  • You are not responsible for contract employees’ unemployment claims.

Are You Ready to Hire Contract Accounting and Finance Employees?

Hiring contract employees provides your accounting and finance team with additional flexibility and niche skills. The money you can save makes adding contract employees to your team an attractive choice.

When you need to hire contract employees, turn to Casey Accounting & Finance Resources. Learn more today.

Taking Vacations Improves Employee Well-Being and Productivity

Even though we’re approaching the end of summer and the beginning of the school year, it doesn’t mean that opportunities for vacation or paid time off (PTO) are over. In fact, there are several studies that indicate the importance of finding opportunities throughout the year to relax and recharge. Rebecca Zucker, executive coach and a founding partner at Next Step Partners, recently wrote in a Harvard Business Review (HBR) article that “Making sure your employees regularly take time off is key to creating a more sustainable workplace.”

Zucker continues – “every year more than half of Americans give up paid time off. According to the U.S. Travel Association, in 2018, this amounted to 768 million days of unused vacation time, with more than 30% of it forfeited completely. Add to this, the fact that over 50% of managers feel burned out, taking vacation (and actually unplugging) has never been more important.”

Employers need to look at the statistics that outline the benefits of taking time off and encouraging employees to plan regular breaks away from work.

Restoring the Mind, Body, and Soul

Zucker outlined research that points to three areas that benefit from restorative breaks.

1) Mentally. Taking a vacation provides greater opportunity for rest and better sleep (both quantity and quality), which can help employees unclutter their minds to boost creativity. The cognitive impact when people are overwhelmed with work can include cognitive fatigue, difficulty concentrating, forgetfulness, and impaired problem-solving ability, among several other effects.

2) Body. Relaxing on vacation can reduce the levels of stress hormones and allow the immune system to recover, making employees less prone to get sick. Vacation also allows people to reset sleep patterns that can improve mood and cognition beyond vacation.

3) Soul. While it sounds hokey, answers to life’s big questions — like “What do I really want?” or “What’s most important to me?” — are more likely to come to us when there is some space and stillness. An Ernst & Young study showed that for every additional 10 hours of vacation time that employees took, their year-end performance improved 8%, and another study showed that using all of their vacation time increases an employee’s chances of getting a promotion or a raise. Further, according to the EY study, those who took vacations more frequently were less likely to look for employment elsewhere and leave the company.

A key to creating a more sustainable workplace with healthier, happier employees is to discourage the warrior mentality. Employees might be tempted not to take vacation time and show off how hard they work. Many of the studies noted in this article refute this type of culture. “We’re losing out on crucial recovery time that our bodies and brains need — which is why vacations are so very important,” stated Shawn Achor, New York Times bestselling author of Big Potential, The Happiness Advantage, and Before Happiness.

Vacations are a Necessity.

Achor emphasizes the importance of taking vacations to improve overall well-being and productivity. He advocates that vacations are not just a luxury but a necessity for maintaining good mental health and enhancing happiness. He also found that if you plan ahead, create social connections on the trip, go far from your work, and feel safe, 94% of vacations have a good ROI in terms of your energy and outlook upon returning to work.

Taking time off allows employees to recharge and return with enhanced creativity, improved mood and greater productivity, and an increased ability to demonstrate greater value to the company. Encourage employees to fully disconnect from work while on PTO. Not to sound rude, but, Just Go (Get) Away!

Here is the cherry on top. If you need workers to fill in for employees on vacation, contact Casey Accounting and Finance Resources to assist you with those needs.

July 2023 Accounting and Finance Salary Survey Available!

Casey Accounting & Finance Resources has compiled its July 2023 salary data for the fields of accounting and finance. Recruitment is really heating up, and job postings are plentiful. The war for talent is on, so having the most up-to-date information is vital!

With compensation trends changing on a monthly basis, both sides can benefit from having this information during job negotiations. According to Karin Kimbrough, chief economist at LinkedIn, “… the labor market is resilient, even if there’s been a small erosion to its strength, it’s still a tight market with plenty of open roles.”

If you would like to view the salary survey, please click the link to download!

For more information, here are some useful articles:

And here are a few more trends and insights to consider:

Casey Accounting & Finance Resources can help financial professionals who want to learn more about what salary expectations should be. We have compiled our salary survey list with updated facts and figures, including job descriptions for more the most requested accounting and finance positions in the Chicago metropolitan area.

If you would like to view the salary survey, please click the link to download!

Mid-Year Check-In. How is it Going With the 2023 Illinois Employment Law Changes? What Trends Should We Watch?

Illinois employers faced several new labor requirements at the beginning of the year. Since then, some new requirements have been or will be enforced. Plus, there are a host of other regulations that employers should be watching. If you’re a multi-state employer, you’ll also need to be aware of the laws in local jurisdictions outside of Chicago or Illinois. It’s a lot to keep up with, so we’re providing a quick overview of the changing landscape.

New Requirements Effective January 1, 2023

  • CROWN Act: As of January 1, 2023, the Illinois Human Rights Act’s (IHRA) definition of “race” has been amended to include “traits associated with race, including, but not limited to, hair texture and protective hairstyles such as braids, locks, and twists.” The amendment is called the CROWN Act, which stands for Create a Respectful and Open Workplace for Natural Hair.
  • Family Bereavement Leave Act: The Illinois Family Bereavement Leave Act (FBLA) also took effect on January 1, which amended and expanded on the existing Child Bereavement Leave Act (CBLA). Under the CBLA, employees could take up to 10 workdays of unpaid leave related to the death of their child. The FBLA expanded the reasons for leave to now include the death of the employee’s child, stepchild, spouse, domestic partner, sibling, parent or stepparent, mother- or father-in-law, grandchild, or grandparent.
  • One Day Rest in Seven Act Amendment: Illinois also amended its “One Day Rest in Seven” Act (ODRISA), greatly modifying day of rest compliance requirements for employers throughout Illinois, as well as meal breaks. Employers must post these new rules where other such notices are normally kept.
  • Illinois Equal Pay Act Update: Larger Illinois employers should also pay careful attention to the new requirements under the Illinois Equal Pay Act (IEPA). Employers (1) with at least 100 employees in Illinois and (2) that are required to file an Annual Employer Information Report (EEO-1) with the federal Equal Employment Opportunity Commission (EEOC) must submit an application to IDOL to obtain an Equal Pay Registration Certificate (EPRC).

Source: Perkins Cole LLP

New Requirements Effective Mid-Year and into the Fall of 2023

  • COVID-19 EEOC issued May 15, 2023: the U.S. Equal Employment Opportunity Commission (“EEOC”) issued key updates to its COVID-19 technical assistance, “What You Should Know About COVID-19 and the ADA, the Rehabilitation Act, and Other EEO Laws.” For a more detailed review of the EEOC’s technical assistance, click here.
  • Federal Pregnancy Workers Fairness Act Takes Effect June 2023: Besides the CROWN Act noted above, the list of protected classes is growing. This includes pregnancy protections. In late December 2022, the Protections for Nursing Mothers (PUMP) Act took effect, expanding protections for nursing employees under the FLSA. Even more, the federal Pregnancy Workers Fairness Act will take effect this June, requiring employers to provide reasonable accommodations for workers with known limitations connected to pregnancy, childbirth, or related medical conditions. Source: Perkins Cole LLP
  • Enhanced Chicago Sexual Harassment Training: The City of Chicago imposed additional training requirements when it amended its Human Rights Ordinance in 2022. The amendments apply to all employers who maintain a business facility in Chicago or that are otherwise subject to Chicago’s licensure requirements. All employees must be trained on or before June 30, 2023.
  • End of I-9 Virtual Review Takes Effect August 30, 2023: If you virtually inspected I-9 work authorization documents during the COVID pandemic, you are required to physically inspect those documents by August 30th, 2023! Download this guide from Workbright to understand if these changes apply to your organization and important dates.

Trends to Watch

Besides what is listed above, employers will need to be aware of trends that are shaping labor and employment law:

  • Use of AI Tools in Talent Acquisition and Employee Performance Management: Nearly 1 in 4 organizations use artificial intelligence HR tools, according to a 2022 survey from the Society for Human Resource Management. In its recently proposed “Strategic Enforcement Plan,” the EEOC makes clear that it will target employers using HR software, including programs that incorporate algorithmic decision-making in recruitment, selection, or production and performance management tools. Illinois was the first in 2020 to regulate the use of automated decision tools in hiring interviews. Source: Kelley Drye & Warren LLP
  • Unions: Employers with unions should already be familiar with the NLRB and the requirements of the NLRA. However, be aware that unions are becoming more active and are looking now to organize pockets of the workforce who may not be unionized yet. Employers without unionized employees should watch out for new union organizing and upcoming rulings from the NLRB impacting all employees, not just those already unionized. Source: Kelley Drye & Warren LLP
  • Pay Transparency: Pay transparency has become a hallmark of the Equal Pay movement. With legislatures around the country enacting a patchwork of new restrictions and obligations, this is becoming a potential landmine for multi-state employers. Illinois requires some employers to submit their pay data to state agencies. On the federal level, the EEOC has also established pay equity as a main enforcement priority. Expect pay transparency issues to be a major focus to come. Source: Kelley Drye & Warren LLP
  • Employee Privacy/Biometric Data: Illinois was the first state to directly regulate biometric data as a consumer (and employee) privacy matter. Biometric data includes a host of services that rely on fingerprints, facial scans, and voice recognition to do things like verify an employee’s identity, launch automated assistants, access events, or track time. Biometric tools can be very valuable in the workplace, but compliance with related privacy laws is also a challenge. The best advice is to seek good privacy counsel, as this is an area of the law which has become increasingly complex and specialized. Source: Kelley Drye & Warren LLP
  • Severance Agreements and the McLaren Macomb Decision: A recent memorandum from National Labor Relations Board (NLRB) General Counsel Jennifer Abruzzo provided her perspective on a number of questions employers have been asking after the McLaren Macomb decision was issued in March 2023. The good news – employers are not prohibited from entering into severance agreements with their employees. The bad news – many of the severance agreements employers have used for years when terminating an employee will now be deemed illegal by the General Counsel. Read more from Benefits Pro here. Source: Benefits Pro

Conclusion

According to Perkins Cole LLP, “Employers are encouraged to review their policies and hiring processes to ensure they are compliant with these new requirements. These amendments/requirements provide an opportunity for employers to train supervisors and employees regarding equal employment opportunity (EEO) compliance. In short, employers will likely need to contend with a growing number of state laws on this issue, compounded by complexities of advertising remote work across several jurisdictions.”

As a reminder, you can find your employment laws posters for 2023 here.

If you need help with talent acquisition, contact us today.

PS – In July, we’ll share our latest Salary Survey. Be on the lookout!

Improve Retention by Improving Employee Health Benefits: What’s New in 2023

April is Stress Awareness Month, and “the number one stressor for HR pros is keeping top talent on board in a tough market,” according to a March 2023 survey from isolved. Keeping employees happy by showing them you care will be key to a company’s motivated team and ultimate success. Beyond the typical benefits, what are some of the newer trends? We’ll address that in this article, but first, let’s explore why there is a need to fortify your benefits offerings.

Employees Don’t Feel Cared For

According to MetLife’s “US Employee Benefit Trends” survey released in March, 42% of the 2,840 employees surveyed said they do not feel cared for by their employers. “Our research shows care is not only a differentiated driver of the employee experience – but also a proven workplace metric to measure employer outcomes, “ said Todd Katz, executive VP of group benefits at MetLife. “As the economy and the labor market remains volatile and workplace trends fluctuate, employers can’t afford to overlook employee care.” Caring for your employees is great for business and something employers can’t afford to ignore.

Two employee groups that are setting trends are Gen Z and women. Gen Z applicants are leading the charge on jobs with stability, a position where they can make an impact at a company that is socially responsible, and salary transparency. According to the latest Momentive/CNBC Women at Work Survey, conducted in February of a national sample of 10,278 adults, including over 5,000 women, the top reason women say they’re considering leaving their current role this year is for another job with higher pay (52%), followed by one with less stress (51%) and better work-life balance (48%). Women leaders are leaving their organizations at the highest rate ever, widening the quitting gap between women and men in senior roles, according to recent data from LeanIn.org and McKinsey & Company. To give some context, for every woman stepping into a director-level leadership role, two are choosing to leave, says Alexis Krivkovich, McKinsey senior partner and an author of the joint Lean In and McKinsey “Women in the Workplace” report.

Where Can You Find “Differentiated Drivers” To Your Employees’ Experience

“Businesses always try to find the employees who are truly impacting the organization positively or have the potential to with the right people and programs,” said Amy Mosher, chief people officer at isolved. “When the job market fluctuates between abundance and scarcity almost weekly, developing driven people is a necessity.” So, let’s turn our attention toward focusing on some differentiated drivers.

First, ensure your leaders are setting an example of taking time for their own health and wellness. Employees will notice this and feel more comfortable expressing their needs for support. Also, consider some of the following resources and programs to add to your benefits package:

  • A user-friendly digital platform to access benefits and other resources, such as
  • Prioritize mental health and emotional well-being benefits.
  • Substance Use Disorder (SUD) prevention programs.
  • Flexible hours for doctor’s visits and therapy appointments, caregiving responsibilities, and parents attending their children’s functions and events.
  • Subsidized or complementary childcare or daycare.
  • Adequate support and improved professional coaching for employees to excel in their jobs.
  • Adopting pay transparency practices (Laws already exist in Colorado, California, New York, and Washington.)
  • Short- and long-term financial wellness programs at work and benefits beyond retirement accounts. These include: building emergency savings, budgeting to pay monthly expenses, resources for critical items like food and housing issues, improving credit, and student debt repayment programs.

Putting Your People First is a Win

Financial well-being in the workplace is inextricably linked to physical and mental well-being. These, in turn, can have a positive, measurable impact on your organization – both for retention and recruiting. Focus on holistic programs rather than a single component when creating programs that support a strong workplace culture for all.

What do your employees want from your organization? Call Casey Accounting & Finance Resources to see how we can support you.

Reevaluating Recruiting in Today’s Hiring Market

It feels like changes in recruitment and retention are crossing our news feeds on the daily. That’s because it’s true. When was the last time you revisited your talent acquisition strategy? Last week? Last month? Last year? With so many fluctuations in the hiring market, your answer might be Yes, Yes, and Yes. While we may be exhausted by stories about the economy and possible recession, right sizing, layoffs, hybrid work environments, upskilling/reskilling, stretching your workforce, offering increased salaries, “perfect” candidates, culture, and more, the truth is that all these factors are creating a bit of lava in navigating how we recruit talent.

Looking Ahead

Even if you recently revised your practices, it may be time to be more forward-thinking. Some of the rules have changed. For example, skills may be more critical than experience. Could candidates with more general skills be a better fit to handle a wider variety of tasks if you can only hire one or two people? Maybe long-term adaptability is a better solution for your ever-changing business landscape.

How well are you monitoring your recruitment and retention data, and what’s missing in your data analysis? Most companies are pretty adept at monitoring cost per hire, speed to onboard, turnover, and poor performance. However, if you are just looking at the numbers within their individual silos for increases or decreases without truly analyzing the cause and effect of the numbers as a whole, you may be missing opportunities for significant solutions and improved milestones.

There are plenty of articles and guidance available on the candidate application journey all the way through the onboarding process. While we won’t get into these topics in this article, we would be remiss in reminding everyone that these areas are often overlooked. You’d be surprised how many candidates drop out of the cumbersome application process. Also, investing in your onboarding process may create a positive experience from day one, which translates into highly engaged employees from the start of their employment journey at your company.

How We Can Help

According to Business.com, the cost of a bad hire is estimated at approximately 30 percent of the employee’s salary or more. Talent acquisition isn’t a pristine journey, and you are not alone if you feel your strategy isn’t perfect. Even if you don’t have all the digital bells and whistles, we can offer suggestions to track and get better results.

Let us review your processes and metrics to drive improvements.

  • Review how you’re filling roles. Is the process quick but suffering from low retention or poor performance? Stakeholders only see things like longer project completion rates or slower fulfillment of products or services. These factors affect business improvement.
  • Consider consistent question lists for all interviewers to help predict a candidate’s success in your organization.
  • Benchmark the employees who appear to be the “perfect” candidate to understand the soft and transferrable skills that make them better performers. Incorporate some of this data into job descriptions and interviews.
  • Remain engaged with candidates to assist in future referrals. Likewise, your employee base might be one of the better options to mine for new hires. This “human cloud” resource may help you stay connected to the talent you seek.

If you have limited resources to execute improved recruiting strategies, there are still ways to adapt your long-term talent acquisition strategy.

Call us today to discuss your recruiting challenges. We’ll put on our consulting hats to help create an environment that is adaptable to the unpredictable business climate, and where everyone wins.

Chicago-Based Staffing Firm Casey Accounting & Finance Resources Wins Two ClearlyRated 2023 Best Of Staffing® Awards

 

The company received both the Talent Satisfaction and Client Satisfaction awards for service excellence

SCHAUMBURG, Illinois – Feb. 7, 2023 – Casey Accounting & Finance Resources (www.caseyresources.com), an industry leader in the recruitment of Accounting & Finance Professionals for direct hire and contract placements, announced they have earned ClearlyRated’s Best of Staffing® Client Satisfaction Award for providing superior service to their job candidates for nine years in a row. The company also received ClearlyRated’s Best of Staffing® Talent Satisfaction Diamond Award. Presented in partnership with presenting sponsor Indeed and gold sponsor Talent.com, ClearlyRated’s Best of Staffing® Award winners have proven to be industry leaders in service quality based entirely on ratings provided by their clients. On average, clients of winning agencies are twice as likely to be completely satisfied with the services provided compared to those working with non-winning agencies. Clients rated the company with 4.9/5 stars for service excellence and placed candidates rated the company with 4.7/5 stars for service excellence. This is the eighth consecutive year the company has won the Talent Satisfaction award and the ninth year to win the Client Satisfaction award.

Focused on helping companies find the right people for their job openings, Casey Accounting and Finance Resources received satisfaction scores of 9 or 10 out of 10 from 93.8% of their clients, significantly higher than the industry’s average of 46%. The company received satisfaction scores of 9 or 10 out of 10 from 64.7% of their placed job candidates, significantly higher than the industry’s average of 45%. The company’s Net Promoter Score (NPS) of 93.8% for client satisfaction and Net Promoter Score (NPS) of 58.8% for talent satisfaction far exceeds the industry’s average of 31% for client satisfaction and 19% for talent satisfaction.

The company is proud of the trust and loyalty its customers and associates have in the Casey team to be able to earn this distinction as a leader in service excellence for nine (client) and eight (talent) consecutive years. Best of Staffing recognition validates our hard work delivering high-quality, relationship-building workforce management solutions for its clients and job seekers. The team is grateful that its culture of customer satisfaction is appreciated by all those the company serves and that they meet and exceed expectations daily.

Casey Accounting and Finance Resources was acquired by Cornerstone Staffing Solutions, one of the largest staffing firms in America, in December 2017 and operates as an independent division of Cornerstone. Altogether the Cornerstone Staffing Solutions family of companies have won 37 ClearlyRated Best of Staffing Awards.

“I am pleased to introduce the 2023 Best of Staffing winners alongside their validated service ratings on ClearlyRated.com,” said ClearlyRated’s CEO, Eric Gregg. “These firms have demonstrated a remarkable commitment to delivering amazing experiences, despite another year of upheaval and macroeconomic uncertainty. Hats off to these service leaders – it’s truly an honor to recognize and celebrate their achievements.”

#staffing #recruiting #bestofstaffing #bestofthebest #winners #customersatisfaction