- Most people are resistant to change, yet great leaders use disruption for capitalizing on change and improving customer-centricity.
- The ways to prioritize change, and taking challenges, and turning them into opportunities included:
- Gallup has also identified seven principles leaders can use for effective change management.
- Clearly articulate the vision for change.
- Involve the right people: limited vs. broad involvement.
- Communicate the right information at the right time.
- Always account for resistance to change.
- Celebrate short-term wins without declaring premature victory.
- Effectively anchor the change to the organization.
- Always plan for change to be “the only constant.”
How Customer-Centricity Factors into Successful Change Management
This is the second of a two-part series of articles on disruption and the importance of customer-centricity. The first part of this series was published in February’s newsletter. In this article, we’ll discuss the best predictors of successful organizational change. But first, let’s summarize the key highlights of last month’s article on How to use Disruption as an Opportunity for Change: